Your personal data is a trust we take seriously. This document transparently explains how 11bola collects, uses, stores, and protects your information.
Data is transmitted through secure channels at all times.
You have the right to access, correct, or delete your data.
Your data is never sold to any third party.
Compliant with Malaysia's PDPA and international standards.
This Privacy Policy is published by 11bola to explain our personal data management practices, covering the website platform at 11bola.live and related mobile applications. This document applies to all users who access, register, or use any services provided by 11bola.
By registering an account or using the 11bola platform, you consent to our processing of your personal data in the manner described in this policy. If you disagree with any part of this policy, we encourage you to contact our support team first before making any decision regarding your use of the platform.
11bola complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data security standards. We regard data protection not merely as a legal obligation — it is part of our commitment to building lasting trust with every player.
Below is a summary of the types of data we collect and their purposes:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Mandatory (KYC) |
| Contact Information | Email address, phone number | Mandatory |
| Financial Data | Bank account number, transaction history | Mandatory (Payment) |
| Activity Data | Game history, betting records, login logs | Automatic |
| Technical Data | IP address, device type, web browser | Automatic |
| Communication Data | Support chat records, email | Optional |
11bola collects your personal data through several different means depending on your interaction with the platform:
11bola uses collected data solely for legitimate, stated purposes. We do not process your data for any purpose other than the following:
11bola does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, in certain situations, we may need to share data with the following parties:
All third parties receiving data from 11bola are bound by strict confidentiality agreements and are only permitted to use such data for the purposes specified in the agreement.
The security of your personal data is a top priority at 11bola. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction:
Your personal data is retained for as long as your account is active, and for any additional period required by law or for legitimate business purposes following account closure — typically not exceeding 7 years for financial records.
The 11bola platform uses cookies and similar tracking technologies to enhance user experience and conduct platform analytics. Below are the types of cookies we use:
You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect platform functionality and your gaming experience.
Under Malaysia's PDPA and the 11bola Privacy Policy, you have the following rights regarding your personal data:
To exercise any of the rights above, please contact the 11bola support team via live chat. Requests will be processed within 30 business days from the date of receipt.
11bola services are exclusively available to individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.
11bola reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Each amendment will:
We encourage you to review this page periodically. Your continued use of the 11bola platform after any amendments are published constitutes your acceptance of the updated policy terms.
For any enquiries, concerns, or requests relating to this Privacy Policy or how we manage your personal data, you may contact the 11bola team through the following channels:
Available 24/7 on the 11bola platform and mobile app. Average response time: under 2 minutes.
The same 256-bit SSL encryption used by the world's leading banking institutions protects every bit of data transmitted between you and 11bola's servers.
Data is stored in high-standard data centres with layered physical and digital access controls, automated backups, and 24/7 monitoring by a dedicated security team.
Our identity verification process uses the latest technology to securely verify documents. KYC data is encrypted and stored in a separate, more strictly controlled environment.
Our automated monitoring system works around the clock to detect suspicious activity, intrusion attempts, and usage pattern anomalies that may indicate security threats.
11bola operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are protected in accordance with local law.
All 11bola staff who handle personal data undergo rigorous privacy training and are bound by comprehensive confidentiality agreements to protect your data.
You now know how 11bola protects your personal data. With bank-level encryption, an integrated KYC process, and a firm commitment to privacy, you can play with complete confidence.
Play responsibly. Gambling involves risk. Under-18s are strictly prohibited.