Terms and Conditions 11bola – Complete Platform Usage Guide

This document sets out the terms and conditions governing use of the 11bola platform, including the official website at 11bola.live and the associated mobile app. These Terms take effect from the date you complete your account registration or, if you access the platform without registering, from the date of your first access.

11bola reserves the right to update, amend, or replace any part of this document at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform following any amendment constitutes your acceptance of and agreement to the revised terms.

To register and use 11bola's services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration. 11bola takes the prohibition of underage gambling seriously and conducts strict KYC checks.
• Be an individual – not a company, organisation, automated bot, or any other non-human entity.
• Not included on any list of individuals legally prohibited from using online gambling platforms.
• Register under your own name using accurate, truthful, and up-to-date personal information.
• Never had an 11bola account that has been suspended, blocked, or terminated due to a terms violation.

Each player is only permitted to hold one (1) active account only at 11bola. Holding multiple accounts is a serious violation of these Terms and may result in the termination of all associated accounts and the forfeiture of all balances and wins.

During registration, you are required to provide accurate information including your full name, date of birth, phone number, and active email address. 11bola reserves the right to request supporting documents at any time for identity verification (KYC) purposes, including:

• Malaysian Identity Card (MyKad) or a valid passport
• Bank statement or utility bill as proof of address (not older than 3 months)
• Selfie holding your identity document for facial verification

The KYC process must be completed before your first withdrawal is permitted. Failure to submit the required documents within the specified timeframe may result in a temporary account suspension.

11bola supports a variety of popular deposit methods in Malaysia. All deposits are credited to your account within 30 seconds of successful transaction verification. Accepted deposit methods include:

• Direct bank transfer (FPX) – all major Malaysian banks supported
• Touch 'n Go eWallet (TNG)
• GrabPay, Boost, and supported digital wallets
• Alternative payment methods announced from time to time

Minimum deposit is RM10 for most payment methods. All deposits must be made from an account or digital wallet registered in your own name – third-party payments are not accepted and will be returned.

Winnings withdrawals at 11bola are processed quickly – most withdrawal requests are completed within 15 minutes after the application is approved. Please take note of the following:

• Minimum withdrawal is RM30 per transaction
• Withdrawals must be made to a bank account or digital wallet registered in your own name
• Full KYC process must be completed before the first withdrawal
• For withdrawals exceeding certain limits, additional verification may be required for security purposes.
• Withdrawals under security review may take up to 24 business hours

11bola reserves the right to suspend or reject a withdrawal if there is reasonable cause to suspect fraudulent activity, money laundering, or a breach of terms. In such cases, the player will be notified and may submit supporting information for further investigation.

11bola offers various bonuses and promotions from time to time, including welcome bonuses, weekly cashback, and special promotions. All bonuses are subject to wagering requirements as specifically stated in each promotional offer.

• Bonuses may only be claimed once per account unless otherwise stated
• Wagering requirements must be met before bonus funds can be withdrawn
• Some games may be excluded from bonus wagering requirements – please check the respective promotion terms
• 11bola reserves the right to void bonuses if there is evidence of abuse or fraud.
• Bonuses are non-transferable between accounts

All games on the 11bola platform use a Random Number Generator (RNG) independently audited by accredited third parties to ensure genuine fairness and randomness. The outcome of every game is independent and is not influenced by previous results or by 11bola.

Players are responsible for understanding the rules and mechanics of each game before placing bets. 11bola provides game descriptions for every title to help players make informed decisions.

In the event of a technical disruption during gameplay — such as an internet disconnection or server outage — the result recorded by the 11bola server system is final. For games left incomplete due to a technical disruption on 11bola's end, bets will be fully refunded to the player.

Players are required to use the 11bola platform in a lawful, ethical manner and in accordance with these terms. The following activities are strictly prohibited and may result in immediate account termination:

• Using automated software, bots, scripts, or other tools to play or interact with the platform
• Colluding with other players to cheat the system or exploit bonuses
• Creating multiple accounts or using another person's identity
• Any form of money laundering or illegal financial activity
• Attempts to hack, disrupt, or compromise the security of the platform
• Exploiting game vulnerabilities or bugs for unauthorised gain
• Providing false or misleading information during registration or the KYC process

11bola uses advanced detection systems to identify suspicious activity. Players found to be in violation of any of the above prohibitions will face immediate action without prior notice.

You are solely responsible for maintaining the confidentiality of your 11bola account login credentials, including your username and password. 11bola recommends that you:

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols
• Do not reuse the same password across multiple platforms
• Enable two-factor authentication (2FA) if available on your account
• Log out after every session, especially on shared devices
• Do not share your login credentials with anyone, including 11bola staff

11bola shall not be liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials. If you suspect your account has been compromised, contact the 11bola support team immediately.

11bola shall not be liable for any direct, indirect, consequential, or other losses arising from use of the platform, including but not limited to:

• Financial losses resulting from gaming or wagering
• Service disruptions due to maintenance, system updates, or circumstances beyond our control
• Losses resulting from unauthorised access caused by the player's own negligence
• Disputed game results after a final outcome has been recorded by the system

Online gambling involves financial risk that every player must manage responsibly. 11bola provides self-control tools and promotes responsible gaming – however, the decision to bet is entirely your own choice and responsibility.

You may close your 11bola account at any time by contacting our customer support team. Prior to closure, all eligible balances will be withdrawn following standard procedures.

11bola reserves the right to suspend or terminate any player's account, with or without notice, under the following circumstances:

• Violation of any term outlined in this document
• Confirmed fraudulent activity, money laundering, or other illegal activity
• Failure to complete the KYC process within the stipulated timeframe
• Instructions from regulatory authorities or law enforcement agencies

11bola reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the official website. Players are encouraged to review this page periodically to stay informed of the latest terms.

For any enquiries, complaints, or feedback regarding these Terms and Conditions, players may contact the 11bola support team via live chat, available 24/7 on the platform or mobile app. Our team will endeavour to resolve every enquiry promptly and professionally.